Hotel Alden Splügenschloss Zürich - Leonardo Limited Edition

The location is very premium…. We got an upgrad immediately to a big suite with amazing view…. The staff is the most welcoming staff ever, they always tended to our needs and helped with everything, specially Ms. Kaltrina and Mr. Felix …. They are very pationate and caring

I had the most wonderful stay at the Alden Hotel — a true hidden gem that blends charm, comfort, and exceptional service. From the moment I arrived, I felt genuinely welcomed. What truly made my experience unforgettable, however, were two incredible members of staff: Amber and a young man from Ukraine (I regret not catching his name). Amber was absolutely fantastic — warm, attentive, and effortlessly professional. She went out of her way to ensure everything was perfect during my stay. Her positive energy and willingness to help never went unnoticed. Equally memorable was the young Ukrainian gentleman. He was exceptionally kind and courteous, always with a sincere smile and a readiness to assist. Whether it was helping with luggage, offering local recommendations, or just a friendly chat, he truly embodied what hospitality should be. It’s rare to come across such genuine and lovely people in one place. Their warmth made the hotel feel more like a home. I will absolutely return — and I’ll be recommending Alden Hotel to friends and family without hesitation. Thank you, Amber and the young Ukrainian gentleman — you made this trip truly special!

The room was very comfortable, nicely furnished, and very spacious. The staff were exceptionally helpful and pleasant. There are several small lounges beautifully furnished where you can relax. The restaurant food was lovely although we waited some time for our food to arrive however, the staff were very apologetic. Although the hotel is only a 15-minute walk to the centre of Zurich, it was very quiet.

Beautiful hotel. The three suites worked out well for our extended family of 9. It was great having the extra space. Beds and sofa beds were very comfortable. Staff was amazing! Friendly, efficient, and accommodating.

Amazing quiet location for our first time visit to Zurich. The staff was very friendly and welcoming and made us feel right at home from the very beginning. The restaurant has delicious food and the room service was amazing!